FAQs

Frequently Asked Questions

🚚 Shipping

How long does delivery take?
Standard UK delivery typically takes 3–5 working days. Express options may be available at checkout.

Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our shipping policy for the current threshold.

Do you ship internationally?
Yes, we ship to EU and international destinations. Delivery times and costs vary by location and will be shown at checkout.

🔄 Returns & Refunds

What is your returns policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I request a return?
Please contact us via our contact page with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5–7 working days to your original payment method.

📦 Order Tracking

How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking number. Use this to track your parcel via the courier's website.

My tracking isn't updating — what should I do?
Tracking can take up to 24 hours to update after dispatch. If it still isn't showing after that, please get in touch with us.

💳 Payment Methods

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a faster checkout experience.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely. We do not store your card details.

🛍️ Product Information

Are your product descriptions accurate?
We do our best to ensure all product information, images, and specifications are accurate and up to date.

What if my item arrives damaged or faulty?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we'll arrange a replacement or refund.

Can I get more information about a specific product?
Of course — just reach out via our contact page and we'll be happy to help.